Colorado’s #1 Rated Window and Door Company
Windows & Doors reorders
While we strive for perfection, we understand that issues can and unfortunately do happen—whether it's a broken frame, shattered glass, or the manufacturer sending the wrong product. The list goes on, and when these situations arise, we, like you, can feel beyond frustrated. However, when these accidents occur outside of our control, we are committed to addressing these challenges promptly. When such issues arise, here’s what you can expect from us:
1. Contacting the Supplier
Upon identifying an issue with your order, our team will immediately contact the supplier to explain the situation. This step is crucial to ensure that we order the correct replacement, minimizing the chances of further complications.
2. Verifying Measurements and Specifications
We will thoroughly verify all measurements and specifications for the replacement product. This diligence ensures that the new window or door will fit correctly and meet your needs without any further issues.
3. Discussing the Delivery Schedule
After placing the reorder, we will engage with the supplier to discuss the estimated delivery time for your replacement. We keep you informed about the following factors that may influence the timeline:
Factors Influencing Reorder Time
- Custom vs. Standard Products: We recognize that custom-made windows and doors, including historic replications or specialty-shaped designs, typically require a longer lead time than standard options due to additional manufacturing processes.
- Manufacturer’s Backlog: During peak seasons, we will monitor any potential backlogs from the manufacturer that could extend production wait times and keep you informed of any impacts on your order.
- Shipping Distance: We will track the distance your new window or door must travel from the manufacturer to your location, as this directly affects delivery time.
- Weather Conditions: We understand that rainy or extremely cold weather can lead to delays in installation. If inclement weather affects the timeline, we will communicate any changes promptly.
4. Installation Time Expectations
We will coordinate the installation process based on the complexity of the job. Here’s how we approach different installations:
- Small to Average-Sized Windows: Our trained two-person crew can typically replace a small to average-sized window with an insert replacement in about an hour, allowing for the installation of approximately eight windows in a single day.
- Larger Windows or Full Replacements: For larger windows or full window replacements, we allocate sufficient time for the installation, which can take several hours, especially if intricate interior and exterior trim work is involved.
- Patio Doors: Installing patio doors may take half a day or longer. We prepare for any necessary wood rot repairs and custom flashing requirements to ensure a proper installation.
5. Keeping You Informed
Throughout the reordering and installation process, we are committed to keeping you updated about any changes in start and completion times. Our team prioritizes transparent communication to ensure you know what to expect at every stage.
Conclusion
At Five Seasons Windows and Doors, we understand that reordering windows and doors can be an inconvenience. That’s why we work diligently to make the process as efficient as possible while keeping you informed. Thank you for trusting us with your window and door needs; we are dedicated to delivering the quality service you deserve!
Share
Five Season was founded in 2016 with a desire to change the industry by not only offering the best windows and door replacement installations in Colorado but to improve the daily lives of our customers through the combination of our commitment and care.